Can you verify the benefits from your IT investment? Are your IT services aligned to your business needs? How does your IT provide business value and why IT service management following best practices is important to bring this value? When your IT is in need of improvement? What is the value of project management for SMEs?
Refero Consulting, an IT advisory company, provides small- and medium-sized companies with IT services and solutions customized to their business needs and objectives.
Answers to these questions are relevant for decision makers, executives, and managers whose businesses use IT. It is important for any size or type of organization – small, medium, or large; private, public, or non-for-profit; local or multinational.
Finding the answers in the knowledge economy and information technology development, Refero Consulting, an IT advisory company, provides small- and medium-sized companies with IT services and solutions customized to their business needs and objectives.
As a Microsoft Small Business Specialist Partner Refero Consulting has access to the latest news, valuable resources, premium tools, training opportunities as well as gets support for small business solutions based on Microsoft technologies. This means that Refero Consulting helps customers implement right software solutions, make smart licensing decisions, and reduce the cost of technology development.
ServicesRefero Consulting provides services that underpin the clients' core business processes, ensure the IT function meets business objectives, and enable small and medium companies to use IT as a tool to facilitate business growth.
Small- and medium-sized enterprises (SMEs) focus on their core businesses and accordingly develop resources and capabilities. Usually their IT function is not developed enough to support the business needs and provide the high quality IT service. The right solution is in outsourcing the IT function to the IT service company.
By outsourcing your IT function to Refero Consulting, you will be able to get IT service and support based on best practices and standards provided by IT experts, ensure business continuity, and transfer the risks of IT operating to us. So, the issues you can address are:
Cost savings – involve reducing costs of the IT service, support, development, IT staff, education;
Cost restructuring – outsourcing changes operating costs from fixed to variable, and makes variable costs more predictable;
Focus on core business – SME's resources can be focused on developing the core business;
Right support and service – Highly-skilled, problem-solving-oriented team deliver IT support and manage IT function based on the lessons-learned knowledge and broad business and IT education;
Access to IT expertise and knowledge – including access to operational best practices, access to larger source of skills and updated knowledge base;
Risk management – IT function risks are mitigated or totally transferred to the outsourcing partner.
There are a number of small and medium companies who have never developed the IT departments according to the standards or best practices. Depending on the current issues they have purchased software, hardware, or network equipment.
Consequently, the SMEs often cope with IT problems and seek for current solutions, not the right solutions that bring benefits. Serving small and medium business clients, Refero Consulting provides customized IT solutions aligned to their business objectives and strategies. Through analysis of clients' business requirements, needs, processes, plans, and market demands we find the optimal IT solutions that integrate all business functions and facilitate the every day work
After the business analyses, we examine the network infrastructure, communication channels, and related issues. Also, the mandatory phase includes reviewing IT assets such as workstations, servers, software packages, business applications and tools. Considering the current business and IT findings, we propose integrated IT solution including IT infrastructure, resources, capabilities, and business applications that meet the clients' business requirements.
It is not enough to have a company website as one more online channel added to the marketing mix. It is important to bring the full potential of web marketing to clients' business. Our approach is to involve a client in the initiating phase of the project to make the deep understanding of the clients' expectations, and afterwards to apply the project deliverables most effectively.
Based on the client demand, we first analyze business needs and objectives, define online strategy, then develop a web-based system and make a proposal of design, and finally test and implement the product.
In the next phase of the product life cycle, we apply web tracking to investigate how visitors use our web system. This analytics gives us information to manage web content, keep in touch with customers and maximize web exposure for client business. We provide the following services:
Considering our clients' requirements for professional improvement within their business strategy and understanding continuing development of information technology and IT-related areas, Refero Consulting currently offers a few instructor-led courses such as:
This course provides a practical framework for identifying, designing, planning, delivering, and supporting IT services to the business. It clarifies how IT services fit business needs and support business growth. The course begins with the identification of customer needs and IT requirements, continues with the service design and strategy implementation into operation and ends with monitoring, controlling and improvement phase of the service. The objectives of the course are to teach participants how to:
The course is designed for heads of service organizations, heads of business teams, professionals of the IT sector, service managers. The course duration is three days.
The course provides the deep understanding of the project life cycle and explains the importance of project management for an organization. This course reveals how applying knowledge, tools and techniques of the project management can help quickly identify project requirements, schedule all project activities, efficiently monitor and control the activities, mitigate project risks, or prevent various problems. The objectives of the course are to teach participants how to:
The course is designed for managers placed in charge of the project, project team members, functional managers, operations managers, supervisors. The course duration is three days.
The course provides the practical knowledge concerning the Microsoft Office use in business every day. It advocates that customers can benefit from Office tools much more if they know how to use advanced functions, work together in real time, or work virtually anywhere. The objectives of the course are to teach participants how to:
The course is designed for everyone who uses applications from the Microsoft Office suites across browsers, PCs or mobile devices. The course duration is one day.
ReferencesATOS (Siemens IT Solutions and Services d.o.o.) Beograd
• Providing instructor-led training course concerning IT Service Management - ITIL v3 Foundation
Coming – Computer Engineering d.o.o. Beograd
• Managing the project of redesign the company's website including development, testing, and implementation of new design and content management system, and training concerning website content management;
Confida Consulting d.o.o Beograd
• Technical maintenance of the IT infrastructure and communication equipment;
• Managing the project of development and implementation of ICT infrastructure solution;
• Managing the project of development and implementation of ERP solution based on the analysis of business needs, and providing the trainings for end users;
• Managing the project of creating the unique visual identity and presence on the market;
• Design the company's website including development and implementation of web design and content management system, and web content management training;
• Development of an integrated IT solution based on the analysis of business needs and review of the current IT assets and communication resources;
• Managing the project of development, implementation, and maintenance of the company's website;
• Managing the project of development, implementation, and maintenance of the company's website;
• Managing the project of creating the unique visual online identity;
• Managing the project of development and implementation ICT infrastructure and ERP solution with end-user trainings;
• Design the company's website including development and implementation of content management system and unique web design;
• Managing the project of analysis of the Institute's business issues, and operations improvement through proposals and recommendations;
Inex Luss Equipment d.o.o. Beograd
• Managing the project of redesign the company's website including development, testing, and implementation of design, content management system, and online catalogue and website content management training;
• Managing the project of redesign the company's website;
About usRefero Consulting d.o.o. is an advisory company in the fields of information technology (IT) and business management for small- and medium-sized enterprises. We deliver the IT solutions and services indispensable for our clients to make the right decisions in real time. In every project, we work to understand client's business, analyze and develop its IT-related functions in line with its business strategy. Established in 2009, Refero Consulting is located in Belgrade, Serbia, and for 2 years has developed the network of about 50 associates including analysts, consultants, developers and clients.
Particularly, Refero Consulting has attained Microsoft Small Business Specialist Status, which means it can help small businesses design and implement solutions based on Microsoft technologies.
The purpose of Refero Consulting is to support small and medium companies to bring the full potential of IT to their businesses.
We respect our clients' interests, organizational culture and environmental factors as long as we don't compromise the code of ethics and our integrity.
By continuously updating knowledge, leveraging our expertise, and sharing best practices, we aim to get the most value for our clients and respond as efficiently as possible.
We apply professional standards and best practices to bring the right solutions for our clients. We engage the best people to deliver the expected values of the projects and to make our clients successful.
Our people cover the broad range of expertise, with a great variety of professional backgrounds and education. We work as one firm, engaging the best people who share the same passion for overcoming challenges.
Goran Blagojevic, a founder and managing director of Pediment and cofounder of Refero Consulting, has consulted numerous enterprises in different industries. Working in the leading world's organizations, Goran has acquired the huge international experience in business management, finance and corporate governance.
Gathering and managing creative, talented and highly-skilled people, he leads the most important projects and achieves excellent results by offering solutions that exactly fit client needs.
Ivana Tepcevic, cofounder and managing director of Refero Consulting, has the extensive experience in the field of integration business functions by means of information technology. She holds a MBA degree of the University of Sheffield, and a Dipl. Ing. degree of the School of Electrical Engineering, University of Belgrade, and has also been trained in Project Management.
Her project portfolio contains a range of IT projects related to consulting, development, implementation, service management and education.
Refero Consulting engages business analysts and developers, IT consultants, marketing and web experts who use problem-solving approach to all our projects. This means that all options and opinions are considered and analyzed before recommendations are proposed.
Refero Consulting engages business analysts and developers, IT consultants, marketing and web experts...
The variety of backgrounds and resources to integrate different business functions through IT give Refero the range of capabilities to tackle the SME's problems and overcome their environmental challenges.
ContactChoose the most appropriate way to contact us:
Refero Consulting d.o.o.
Bulevar Mihajla Pupina 115/b/7
11 070 Belgrade, Serbia
T: +381 11 35 32 716
F: +381 11 35 32 739
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